Our values mean something to each member of the GRIP team. Those values, simply put, are:
Each of us is 100% Responsible
We treat others with Respect
We Honor each other’s Contributions
We are Aligned and operate as One Team
We operate with Unquestionable Integrity
We foster an environment for Continuous Learning
Our values empower our associates to do the right thing for the customer. Our values will always lead to the right decision and will help them be more successful in their own businesses. In addition to these simple, yet powerful, values and exceptional service, we are also making Customers for Life with our exciting products and relationships.
1. To Honor GOD in all we do
2. To help people develop
3. To pursue excellence
4. To grow profitably
What is the purpose of a business? Every time I ask this question to people, the immediate answer that I get back is, “To make a profit.” In my opinion, this answer is wrong. The real purpose of a business is to create and keep a customer. If a business successfully creates and keeps customers in a cost-effective way, it will make a profit while continuing to survive and thrive. If, for any reason, a business fails to attract or sustain a sufficient number of customers, it will experience losses. Too many losses will lead to the demise of the enterprise. Customers for Life – What does that mean exactly? It means being constantly dedicated to doing the right thing for our customers. Simply put, it means we want to keep our customers for life. Anyone can sell a tool to a customer but we expect more from our team – we expect them to go above and beyond to provide not just average service, but to provide exceptional service – every time. It requires dedication. It requires commitment. And we will continue to work to earn Customers for Life in every aspect of our business.
I’m steering out of other lines we’ve carried for 15-20 years and are now going more toward GRIP. I’m extremely impressed with the level of service at GRIP. I’d like to compliment everyone at GRIP for being so friendly and helpful all the time. I ALWAYS stand behind BRIP when it comes to my customers. I have every confidence in you guys and your product.
-David Hawes, Owner
It really has come down to customer service and delivery. When we ask your company for something you come through every time. When you promise a shipment, it is here on time and complete. Exceptional customer service has built our confidence in your company and the products you sell us. Thanks and keep up the great work!
-David LeVesseur, Merchandise Manager
Northern Tool & Equipment
I am writing to convey my deep appreciation for a job well done in regards to GRIP and the entire team that makes doing business with them such a pleasure. I have known the owner, Elias, for many years now and have never been disappointed with GRIP’s level of service. His personalized attention is welcome, his infectious enthusiasm refreshing, and his zeal for a job well done is like nothing I’ve ever encountered before. I only know that the positive aspects of who and what GRIP is and stands for, make my job that much easier and more enjoyable.
-Todd Hedrick, Owner
Sam & Jakes